Case Study: How Bestowe Gifting Helped Lone Star Concrete Elevate Clie

Lone Star Concrete, a family-owned business in Texas, wanted to thank their clients with memorable gifts after completing their projects. As their business evolved, they saw a growing demand for pickleball courts, alongside their pool and concrete flooring installations. Bestowe Gifting stepped in to create a tailored gifting solution that not only aligned with their brand but also celebrated this exciting shift in their market.

The result? A beautifully curated thank-you gift box featuring high-quality treats and a set of custom-branded pickleball paddles and balls, allowing clients to fully enjoy their newly built courts. This thoughtful, on-brand gifting solution reinforced Lone Star Concrete’s commitment to quality and innovation while strengthening their client relationships.

Lone Star Concrete, a husband-and-wife-owned company in Texas, specializes in professionally installed concrete pools and floors. As client demand shifted toward pickleball court installations, they quickly adapted to this emerging trend. To celebrate completed projects and express appreciation, they needed a gifting solution that was both personalized and relevant to their evolving business.

The Challenge: Creating Meaningful Client Appreciation Gifts That Align with a Growing Market

Lone Star Concrete had several key gifting needs:

• Post-Project Thank-You Gifts: They wanted a unique and memorable way to show appreciation to clients after completing installations.

• Alignment with New Market Trends: With more clients requesting pickleball courts, their gifts needed to reflect this growing demand.

• Custom & Branded Elements: The gifting experience had to reinforce their brand while providing clients with something practical and enjoyable.

• Reusable Packaging: Sustainability was a priority, so the packaging needed to be high-quality and reusable.

Bestowe’s Solution: Custom Pickleball-Themed Gifts That Elevate the Client Experience

Bestowe curated several gifting options for Lone Star Concrete, focusing on poolside relaxation, wellness, and thank-you gifts. However, the standout idea that won their hearts was a custom-designed pickleball set, perfectly tailored to their new business focus.

Each post-project gift box included:

• Two custom-branded pickleball paddles, designed with Lone Star Concrete’s logo and colors.

• A set of pickleball balls, so clients could start playing immediately.

• A selection of gourmet treats, adding a luxurious touch.

• A beautifully printed, reusable gift box, ensuring a premium unboxing experience.

This thoughtful, high-quality gifting solution not only thanked clients for their business but also reinforced Lone Star Concrete’s position as a leader in custom concrete and pickleball court installations.

Bestowe took Lone Star Concrete’s branding to the next level by designing two paddle variations—each featuring a distinct front and back design—giving clients a stylish and high-quality set that stood out on the court.

Implementation Process: Seamless Execution with Thoughtful Design and Fulfillment

Bestowe worked closely with Lone Star Concrete to:

• Design and source the custom pickleball paddles, ensuring high quality and brand alignment.

• Curate a selection of treats that added an extra special touch to the gifts.

• Create a reusable, branded packaging solution that elevated the unboxing experience.

• Streamline fulfillment so that gifts could be easily sent out after each completed project.

By prioritizing brand consistency, market relevance, and thoughtful execution, Bestowe ensured a seamless gifting experience that delighted both Lone Star Concrete and their clients.

Results and Impact: Strengthening Client Relationships with Memorable, On-Brand Gifts

Lone Star Concrete’s clients loved the custom pickleball paddles, turning their newly built courts into instant gathering spaces. The response was overwhelmingly positive, leading to stronger client relationships and increased brand recognition.

Client feedback included:

"Bestowe Gifting completely transformed our client appreciation gifts. The custom pickleball paddles were a huge hit—not only did they perfectly align with our new market, but they also gave our clients a way to immediately enjoy their new courts. The process was seamless, and the quality exceeded our expectations. We love working with Bestowe and can’t wait to continue this partnership!"

Key Outcomes:

✔ Enhanced client engagement with gifts that reflect Lone Star Concrete’s evolving business.
✔ A memorable, on-brand gifting experience that reinforced their brand identity.
✔ Seamless execution & fulfillment, ensuring hassle-free gifting.

Looking for a custom gifting solution that strengthens client relationships and reinforces your brand? Let Bestowe Gifting create a tailored, high-impact experience for your business. Contact us today to get started!

Case Study: How Bestowe Gifting Helped Lone Star Concrete Elevate Client Gifting with Custom Pickleball Sets